Refund & Cancellation Policy

We also believe you should always know where you stand. This page explains, in plain language, how to cancel your subscription and when a payment can be refunded, so there are no surprises. It forms part of our Terms of Service.

Cancelling your subscription

Subscriptions paid by card: cancel anytime from My searches > Account > Cancel subscription, or email support@whozy.ai from the email address you used at checkout and ask us to cancel. We will confirm the cancellation by email.

Subscriptions bought through Google Play: these are billed by Google Play, so you cancel them there. Open the Play Store, tap your profile icon, choose Payments & subscriptions, then Subscriptions, and cancel Whozy. Uninstalling the app does not cancel your subscription.

Cancellation takes effect at the end of your current billing period. No further charges are made, and no partial or prorated refunds are given for the remaining time.

Refund windows

First payment. You can ask for a refund of your first subscription payment within 7 days of the charge. The refund is the amount you actually paid for that charge. If your subscription started with a trial or introductory price, that payment is your first payment, and the first full-price payment after it is treated as a renewal.

Renewals. Subscriptions renew automatically at the regular price shown at checkout until you cancel. If you ask within 3 days of a renewal charge, we will refund it and cancel your subscription.

Add-ons. Add-ons bought at checkout are separate purchases. To have an add-on refunded, ask for it specifically within 24 hours of purchase. Add-ons are not included in a subscription refund unless you ask for them, and only within those 24 hours.

All windows are counted from the date and time of the charge.

How to request a refund

1. Email support@whozy.ai from the email address you used at checkout.
2. If you write from a different address, include the receipt number from your Whozy receipt email (for example 1234-5678). We can only refund a payment we can match to your account.

When a subscription payment is refunded, the subscription is cancelled at the same time and access to Whozy ends immediately.

If a subscription refund request falls outside these windows, we will still cancel your subscription so it does not renew, and you keep access until the end of the period you paid for.

Refunds go back to the original payment method in the original currency, usually within 5 to 10 business days depending on your bank. We are not responsible for exchange-rate differences or fees charged by your bank or card issuer.

When a refund is not available

A refund is not available where:

• the request arrives after the applicable refund window;
• we cannot match the payment to the person making the request;
• a refund has already been issued to you for a Whozy subscription;
• the payment is already under review with your bank or card issuer.

Billing questions

If something about a charge looks wrong, email us first at support@whozy.ai. We handle billing questions and refunds directly and can usually resolve them quickly by email.

Changes to this policy

We may update this policy from time to time. The version in effect on the date of your payment applies to that payment.

Your statutory rights

This policy does not affect any rights you have under the consumer-protection laws of your country of residence.

Contact

support@whozy.ai. Please include the email address you used at checkout so we can find your subscription quickly.

We're here to help

Whatever your question, just write to us at support@whozy.ai.